1

Working to meet the needs of, and in partnership with, service-recipients who are the driving force behind designing and improving services.

2

Dedicated leadership

3

The City’s ancient roots, architectural heritage and multiculturalism

4

Safe and healthy environment.

5

Fairness, transparency, accountability and confidence-building

6

Creation of correspondence between results and national objectives.

7

Communication and coordination, internally and externally.

8

Being proactive by taking preventive measures

9

Enhancing and rewarding initiative-taking, innovation and team work.

10

Continued planning, development and improvement

11

Educational institutions and knowledge sharing.

12

Loyalty.

13

Instilling and enforcing the concept of public service among employees.

14

Empowering employees and delegating authority

15

Adhering to legislation